Policies

At The San Market, we believe that clear and transparent store policies are essential for creating a positive shopping experience. We want you to feel confident and informed when making your purchases, so here’s a friendly overview of our key policies.

Refund Policy: We genuinely want you to be happy with your purchase! If something isn't quite right, we're here to help. You have 30 days from the date of purchase to initiate a return. Just email us at howdy@thesanmarket.com to get started. We offer store credit or exchanges for returned items, but please ensure that the items are in new, unused condition with original tags and packaging intact. Do note that some items, such as those marked as final sale or custom orders, are not eligible for return. Remember to keep your receipt or proof of purchase handy to make the process smoother!

Shipping Policy: We’re excited to get your order to you! Orders are typically processed and shipped within 1-3 business days. During busy periods, it may take a little longer, but we’ll keep you updated. Shipping rates are calculated at checkout based on your location and chosen shipping method. For those in the United States, standard shipping usually takes 3-7 business days. While we currently only ship within the United States, we hope to expand our shipping options in the future.

Once your order ships, you’ll receive a tracking number via email, allowing you to follow your package’s journey. If you experience any issues with lost or delayed packages, please reach out to us, and we’ll work with the carrier to resolve the issue as quickly as possible.

We’re here to support you every step of the way! If you have any questions about our policies or need assistance, don’t hesitate to contact us at howdy@thesanmarket.com. Your satisfaction is our priority, and we’re always happy to help!